Effective Date: 10 July 2026
Last Updated: 10 July 2026
Welcome to Alder E-com LLC (“Alder E-com”, “we”, “our”, or “us”). This Refund and Returns Policy explains the terms relating to payments, cancellations, refunds and service-related returns for services purchased through aldereservices.com.
By purchasing our services, you agree to this policy, subject to any statutory rights you may have under applicable UK consumer protection law.
Alder E-com LLC provides digital and professional services, including:
Our services are generally customised to meet the individual requirements of each client. As we provide digital and service-based products rather than physical goods, physical product returns do not generally apply.
Alder E-com LLC provides customized digital and professional services, including website design, Webflow development, website redesign, and website maintenance.
Because our services involve customized work performed specifically for each client, refund eligibility depends on the status and progress of the project.
If work has not yet started, a client may request cancellation and a refund, subject to any non-refundable fees disclosed at the time of purchase.
Once work has started, any approved refund may be reduced to reflect the work already completed, resources allocated, and project expenses incurred.
Once a project or agreed milestone has been completed and delivered, payments related to the completed work are generally non-refundable.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
Subject to your statutory rights and the terms of your agreement with us, a refund may be available in circumstances including:
Each refund request will be assessed based on the circumstances of the project, the services already supplied, payments made, expenses incurred and any applicable legal rights.
Subject to any statutory rights you may have, refunds may not generally be available where:
This section does not affect any statutory cancellation, refund or other consumer rights that apply to your contract.
Some projects may require third-party products or services, including:
Where these costs have been purchased or incurred specifically for your project and are non-refundable by the relevant third-party provider, they may not be refundable by Alder E-com LLC.
If a project is cancelled after work has started, a partial refund may be considered where appropriate.
Any partial refund will take into consideration factors such as:
Any cancellation charge or amount retained will be reasonable and, where applicable, reflect losses or costs directly arising from the cancellation.
Customer satisfaction is important to us. Where appropriate, we may offer revisions, corrections or adjustments to address issues with the agreed service instead of issuing a refund.
Where a service does not conform to the contract or has not been provided with reasonable care and skill, you may have statutory rights to require the service to be performed again or, in certain circumstances, to receive an appropriate price reduction or refund.
Monthly maintenance or recurring service plans may generally be cancelled before the next billing cycle, subject to the terms agreed when the service was purchased.
Fees already paid for a current billing period will generally cover services supplied or reserved for that period and may not be refundable, subject to any applicable statutory cancellation or refund rights.
If a recurring service is cancelled, we will not normally make further charges after the cancellation takes effect, unless otherwise agreed or required under the applicable contract.
If you have an issue with a payment or our services, please contact us first so that we have an opportunity to investigate and resolve the matter.
Where a payment dispute or chargeback is initiated, we may provide relevant documentation to the payment provider or financial institution to explain the transaction and services supplied.
Nothing in this section prevents you from exercising any statutory rights or protections available to you.
To request a refund or cancellation, please contact us with your order or project details and explain the reason for your request.
Email:
[email protected]
Phone:
(+1) 520-346-8148
Where applicable, please include:
Where a refund is approved or legally required, we will normally process the refund using the original payment method unless otherwise agreed with you or permitted by law.
Depending on the circumstances and the applicable legal requirements, refunds will be processed without undue delay. The time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
If you are dissatisfied with our services or believe that a refund or cancellation request has not been handled correctly, please contact us first so that we can investigate and attempt to resolve the matter.
We aim to handle complaints fairly and within a reasonable time.
Nothing in this Refund and Returns Policy affects your statutory rights as a consumer under applicable UK law.
In particular, where applicable, services must be provided with reasonable care and skill and in accordance with the terms agreed between the business and the consumer.
If a service does not meet applicable legal requirements, you may have additional remedies, which can include repeat performance or an appropriate price reduction or refund.
We may update this Refund and Returns Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.
Any updates will be posted on this page with the revised “Last Updated” date.
If you have questions about this Refund and Returns Policy, cancellation, payments or refunds, please contact us:
Alder E-com LLC
